FAQ
FREQUENTLY ASKED QUESTIONS ABOUT MONT CARPE DIEM
Where is Mont Carpe Diem located?
Mont Carpe Diem is in the rainforest mountains of Bayamón, Puerto Rico, at PR-879 Km 2.5, Sector X-100, Bayamón, PR 00956. It is about 45 minutes (35 km) from Luis Muñoz Marín International Airport (SJU) in San Juan. We do not accept walk-in visitors; reservations are required.
Do you offer airport transportation?
Yes. We offer pickup at Luis Muñoz Marín International Airport (SJU) and return to the airport, or drop-off at any other location in the San Juan metro area, for $100 round trip. We do not recommend Uber or other rideshare services to reach Mont Carpe Diem, as we are located in a rural mountain area. Contact us to arrange your transportation.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 11:30 PM on your arrival day. Check-out is before 11:00 AM on your departure day. Arrivals after 11:30 PM require prior arrangement; arrivals after 11:30 PM without prior notice are considered a no-show with no refund.
What is your age policy? Can I bring children?
The minimum age to book is 21. Guests must be at least 12 years old, and teenagers (12 to 17) must be accompanied by an adult. Children under 12 are not allowed unless all three cabins are rented by the same group, with prior written authorization.
Are pets allowed?
Pets are not allowed at Mont Carpe Diem. Our resident animals experience stress with the presence of other animals. Guests who arrive with a pet will be charged a non-negotiable fee of $100 per pet, per night.
How many cabins do you have?
We have three private rainforest cabins: the Deluxe King Cabin and the Luxury King Cabin (maximum 2 adults each, with private indoor bathrooms and air conditioning), and the Bali Cabin, a solar-powered A-frame with air conditioning and a private outdoor bathroom immersed in nature (2 to 4 guests; an additional fee of $150 per person, per night applies after 2 guests).
Is breakfast included?
Yes. A continental breakfast and a welcome cocktail are included with every stay.
Is there a restaurant?
Yes. Our restaurant is exclusively for in-house guests and works by advance order: please send your dining preferences using the form included in your reservation email before you arrive. Vegan, vegetarian and gluten-free options are available on request.
Is there a minimum stay?
Yes, there is a two-night minimum stay. One-night stays are available at $700 per cabin, except during high season.
How does the 20% direct booking offer work?
Book 3 nights or more directly on our website and save 20%. Your online booking will show our regular rate; the 20% is guaranteed and deducted from your balance at the property.
What is your cancellation policy?
Full refund for cancellations made within 48 hours of booking, if there are at least 14 days left before arrival. 50% refund for cancellations made at least seven days before arrival. Cancellations made within seven days of arrival are not refundable. The 3% bank processing fee is not refundable in any case.
Can I invite visitors or host an event?
Outside guests, parties, group meals or events are not allowed without prior written approval from management. Quiet hours start at 10:00 PM.
What amenities are there?
A saltwater swimming pool surrounded by tropical gardens, rainforest trails for hiking and birdwatching, art-filled spaces, and personalized attention from your hosts, Pedro and Yohandra, and Chef Emanuel.
Do you offer massages?
Yes, by prior appointment only and subject to availability. Massages are provided by independent therapists who are not Mont Carpe Diem employees and manage their own schedules. Rates: 60 minutes, $130 per person; 90 minutes, $175 per person. Payment is made directly to the therapist, not to Mont Carpe Diem.
How can I contact you?
WhatsApp or call +1 787 539 4848 or 787 459 5620, or email reservations@montcarpediem.com.